Ecommerce Operations Coordinator

Amsterdam Op aanvraag

Ecommerce Operations Coordinator

We are looking for a temporary Ecommerce Operations Coordinator for one of the most well-known fashion companies based in Amsterdam.

The Ecommerce team is responsible for managing the European owned-and-operated sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. The team consist of 140+ people and consist of professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in.

To realize this growth we are looking for an Ecommerce Operations Coordinator, starting as soon as possible up to 30/04/2022.

Job profile Ecommerce Operations Coordinator

  • Analyzing and solving the orders and returns that have encountered issues and escalate the problem to the relevant team (e.g. Customer Service) when help is needed;
  • Ensure that payment and refund processing is handled on time and in line with customer needs;
  • Create daily payment reports to identify issues;
  • Correct payments and refunds in the E-Commerce systems to ensure every payment/refund is correct and processed, escalate issues to the relevant team when help is needed;
  • Serve as subject-matter expert and primary point of contact for payment processing, refund processing;
  • Recommending new features, changes and bug fixes through constantly analyzing the current order flow process;
  • Collaborating with the E-Commerce Experience teams to fix bugs, implement changes, and create new features, by raising and managing tickets;
  • Support Customer Service team with payment flow related issues or requests;
  • Contribute in projects as the E-Commerce Operations representative, including specifying project requirements, and support testing;
  • Support the leadership within the E-Commerce organization with requested information and reporting, and make recommendations concerning improvements of payment procedures;
  • Assisting other Ecommerce teams when operational reports or specific information is needed;
  • Supporting the Specialists in ongoing Ecommerce Operations projects

Requirements Ecommerce Operations Coordinator

The ideal Candidate
  • Bachelor’s degree;
  • 1-2 year’s operational experience in an Ecommerce role;
  • Motivation to work in operations and learn the Ecommerce payment processes and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction;
  • Ideally knowledge of payment platforms/PSPs;
  • Ideally knowledge of SAP FMS;
  • Ideally knowledge of Omni business processes;
  • Continuous improvement skills;
  • Stakeholder management experience;
  • Strong communications skills;
  • Curiosity;
  • Detail-oriented.

The offer

  • A beautiful state-of-the-art Campus, complete with our very own People's Place Gym and People's Place Cafe's;
  • An international environment which respects diversity, equality, and individuality;
  • A smart work program that empowers our associates to work at their preferred location within a flexible schedule;
  • A chance to unwind with weekly social activities.

Categorie

Junior Posities (0-2 jaar ervaring)

Contactpersoon

K Bleumer
T: +31 6 2328 3774

14-10-2021 Independent Recruiters
Medewerkers
Kim Bleumer
Meer details
Match criteria
Branche
  • Detailhandel / Winkel
  • Mode
  • Overig
Regio/provincie
  • Noord Holland
Opleiding
  • HBO
  • WO
Dienstverband
  • Interim
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