Team Lead Customer Service

Amsterdam Op aanvraag

Team Lead Customer Service

For an International event marketing partner we are looking for a Team Lead Customer Service. Do you have what it takes? I am talking about a passion for excellent customer service, great organisation skills, motivate your colleagues and exceed everyone's expectations.

As a Team Lead Customer Service you are the one with the passion for an excellent customer service experience, you make sure that all expectations are exceeded and motivate your colleagues within the process. As a mentor of the team your are an example and lead your team to success by giving training and developing your colleagues.

Do you think you've got what it takes to take your team to the next level? Then I would like to receive your resume!

Function description Team Lead Customer Service

As a Team Lead Customer Service the following activities are part of your job;

  • Daily management Customer Service Department;
  • Set clear goals and KPI's;
  • Control all the procedures and make sure the quality is met;
  • Organize training sessions and develop strategies;
  • Seek new ideas and strategies to improve performance;
  • Facilitate growth.

Function criteria Team Lead Customer Service

As a Team Lead Customer Service the following criteria are necessary;

  • 2-4 years experience in a similar role;
  • Ability to work under your own initiative;
  • Bi-lingual is a plus;
  • Planning, organizing, leading and motivating skills;
  • Problem solving and flexible;
  • Strong communication skills;
  • The intellect of a Bachelor Level.

The offer Team Lead Customer Service

The salary of the Team Lead Customer Service will be between the €2300,- and €3000,- gross per month.

Categorie

Sales & Marketing

Contactpersoon

Boyd Wolters
T: +31 6 2225 8890

16-05-2018 Independent Recruiters
Medewerkers
Boyd Wolters
Meer details
Match criteria
Branche
  • Callcenter
  • Overig
  • Telecom
Regio/provincie
  • Noord Holland
Hoogst genoten opleiding
  • HBO
  • WO
Dienstverband
  • Vast
Salarisindicatie
  • 2000 - 2500
  • 2500 - 3000
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