Are you customer-obsessed, a brilliant communicator, and do you thrive by a fast-paced international environment? In this temporary role (3 months) you will help deliver a flawless customer experience for our global B2B clients—ranging from bakeries to major fast-food chains.

In this role, your main focus is managing the complete order-to-cash cycle. No two days are the same: you will constantly collaborate with international clients and internal teams (Sales, Logistics, Planning) to solve supply chain and administrative challenges quickly.

Responsibilities Customer care officer - Temporary

Key Responsibilitiest:

• Order Managemen: Coordinate the complete order-to-cash process for international B2B accounts;
• Customer Support: Serve as the primary contact for professional clients like bakeries, hotels, and food companies;
• Stakeholder Alignment: Collaborate closely with internal departments including Sales, Logistics, and Planning;
• Issue Resolution: Solve supply chain disruptions and administrative challenges quickly and efficiently;
• Process Improvement: Identify opportunities to optimize operational workflows and enhance customer satisfaction.

Requirements Customer care officer - Temporary

What we ask:
- MBO/HBO degree or equivalent in a relevant field.
- Experience in a customer care or order management role, preferably in an international and fast-paced environment.
- For this position, we require you to be native or near-native level in English
- Proficient in using Microsoft Office.
- Experience with SAP and Salesforce is a plus.
- A customer-centric approach with a passion for delivering exceptional service.
- Strong attention to detail with the ability to multitask and prioritize tasks effectively.
- Problem-solving skills to address customer concerns and find appropriate resolutions.

 

The Offer Customer care officer - Temporary

What's in it for you?

• Flex contract by Independent Recruiters(by equal pay act);
• Good work/life balance;
• An informal & friendly work environment where you collaborate with enthusiastic and professional colleaguesWe offer trust and autonomy to ensure long-term impact for better nutrition worldwide;
• Hybrid working environment: Able to work from home (office supplies will be provided) and the office (incl. NS businesses card)

What will happen when you apply? Within four working days we will let you know whether you are qualified for the position. If you do we will schedule an interview (digital or live). In this interview, we will inform you about the vacancy, the company and the procedure. If we both agree this is a fitting opportunity we will introduce you to our client and continue to guide you through the whole application process. The Independent Recruiters Group has a large team of specialized recruitment consultants. Every recruiter has a strong focus regarding his/her own field of expertise. This makes them the ideal sparring partner for both you, as the candidate, and the client.